Terms of Sale

Last updated: 19 September 2026

These terms apply to purchases of products through the website smarthomehellas.gr. By completing an order you accept the terms in force at that moment.

ACS courierAnywhere in Greece, €6.20 (€5.00 + VAT)
Store pickupFree, Mintilogli, Achaia
14-day returnsNo reason needed
2-year guaranteeLegal guarantee on every product
Payment by viva.comCard, Apple Pay, Google Pay, IRIS

1. Seller details

KASOLAS ATHANASIOS, trading as Smart Home Hellas
Tax ID (ΑΦΜ) 300878836 · Tax Office: Patras · GEMI 194104416000
Agiou Konstantinou 64, Mintilogli, Achaia, Greece
Phone: +30 2616 019 760 · Mobile: +30 6977 046 664
Email: info@smarthomehellas.gr
Customer service: 09:00–17:00 daily

2. Products and prices

  • Prices are in euros and include 24% VAT.
  • Shipping is charged separately (section 5) and is shown in the order total before you pay.
  • Availability is shown on each product page. If a product runs out after you have paid, or if a price is obviously wrong, we tell you right away; if you don't want to wait, we cancel the order and refund the full amount.

3. Placing an order

  • Choose the product and quantity, fill in your details and the delivery method, and pay on Viva's secure page.
  • The order is complete once the payment succeeds. We email you a confirmation with the order number.
  • We issue a receipt or, if you ask for one in the order form (company name, VAT number, tax office), an invoice.
  • You can also order by phone or email, using the details in section 1.

4. Payment methods

viva.com

  • Payment is made online on the secure payment page of viva.com, by debit, credit or prepaid card, Apple Pay, Google Pay or IRIS.
  • You enter your card details only on Viva's page; they never pass through us and we don't store them.
  • You are charged once, in euros, for the whole order (products and shipping).
  • Online orders are paid in advance; cash on delivery is not available.

5. Shipping and delivery

ACS courier

  • Anywhere in Greece, for €6.20 per order (€5.00 + 24% VAT), whatever the quantity.
  • We ship once the payment is confirmed. Each product's availability is shown on its page.
  • ACS usually delivers within 1–3 working days of dispatch; islands and remote areas may take longer.
  • Check the package when you receive it. If it is visibly damaged, tell the courier and let us know right away.

Store pickup

  • Free, from our shop: Agiou Konstantinou 64, Mintilogli, Achaia, 09:00–17:00.
  • We let you know by email or phone as soon as your order is ready. Please bring your order number.

We ship within Greece only. In any case, delivery takes place within 30 days of the order at the latest; if it is late, you can cancel and we refund the full amount.

6. Cancelling an order

  • Before dispatch you can cancel your order free of charge, by email or phone. We refund the full amount using the same payment method.
  • Once the order has shipped, the right of withdrawal applies (section 7).
  • If we have to cancel an order ourselves (for example because a product is out of stock), we let you know and refund the full amount.

7. Right of withdrawal and returns

  • As a consumer you may withdraw from your purchase within 14 days of the day you received the product, without giving a reason.
  • How: let us know within the 14 days by email to info@smarthomehellas.gr or by phone, quoting your order number. You can use the model form below, but you don't have to.
  • Sending the product back: ship it to us or bring it to the shop (Agiou Konstantinou 64, Mintilogli, Achaia) no later than 14 days after telling us. The customer pays the cost of returning the product.
  • Condition: you may inspect the product as you would in a shop. If it shows wear beyond that (for example installation or signs of use), the loss in value may be deducted from the refund. Please return it in its original packaging if possible, with all accessories.
  • Refund: within 14 days of your notice we refund everything you paid, including the original shipping, using the same payment method (for example to your card through Viva). We may wait until we receive the product or proof that you have sent it.
  • Exception: the right does not apply to products made or programmed specifically for you on request (for example a controller with firmware or settings customised for your installation).

Model withdrawal form

To: KASOLAS ATHANASIOS (Smart Home Hellas), Agiou Konstantinou 64, Mintilogli, Achaia, Greece, info@smarthomehellas.gr

I hereby give notice that I withdraw from my contract of sale of the following goods:
— Products:
— Order number:
— Ordered on / received on:
— Name and address:
— Signature (only if this form is sent on paper):
— Date:

8. Faulty products and guarantee

  • Every product is covered by the 2-year legal guarantee from delivery, for any defect or lack of conformity. Where a manufacturer's guarantee also applies, it is stated on the product page.
  • If the product you received is faulty or is not what you ordered, contact us: we repair it, replace it or refund you, as the law provides. In that case we cover the shipping costs.
  • The guarantee does not cover damage caused by incorrect wiring or installation, power surges or use against the instructions. Devices connected to the 230V mains must be installed by a licensed electrician.

9. Personal data

We use your details only to fulfil your order and issue the receipt or invoice. Payment details are processed by Viva, and ACS receives the delivery details only to deliver your order. More in our Privacy Policy.

10. Complaints and disputes

  • If anything goes wrong, please contact us first, using the details in section 1.
  • You can also turn to the Greek Consumer Ombudsman for out-of-court dispute resolution.
  • These terms are governed by Greek law, in particular Law 2251/1994 on consumer protection.

11. Changes to these terms

We may update these terms by posting them on this page. Each order is governed by the terms in force on the day it was placed.

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